Delivery/Returns Policy

Delivery Policy

UK and N Ireland First Class Recorded Delivery and Standard Airmail prices start at £1.95.  UK Special Delivery Next Day prices start at £4.60.

All UK and N Ireland items are sent via Royal Mail FIRST CLASS RECORDED DELIVERY unless specified. This means that you should receive your goods within 1/2 working days of dispatch confirmation. We endeavour to dispatch goods on the day you order, however orders received after 4pm may be sent out on the following working day. 

We send deliveries outside of the UK and N Ireland via Standard AIRMAIL. Expected Delivery Times:
Western Europe - 3 days after dispatch confirmation receipt
Eastern Europe - 4 days after dispatch confirmation receipt
Rest of the World - 5 days after dispatch confirmation receipt

All items of Pilgrim Jewellery will receive FREE gift packaging.

We will issue you with a Tracking Number for all UK and N Ireland item/s sent on your Dispatch Confirmation. You can use the Royal Mail Track and Trace facility HERE to check on the progress of your goods.

In the unlikely event of non-delivery we can only replace or refund the order after 15 working days from the due date of delivery in the UK and N Ireland and 21 working days from the due date of delivery for Europe and the Rest of the World - at only that point can the Post Office officially declare the parcel as lost.  If it is discovered that an incorrect address has been supplied we will not be liable for the failure to deliver and may subsequently reclaim loss.

Please Note: we cannot be held responsible for delays caused by Industrial Action within the Royal Mail Service.

Returns Policy

We are sure you will be pleased with your purchase.  However, should you wish to return anything bought from us, we will be happy to refund* or exchange the product provided it is in fully resaleable condition. Returns should be made within 14 days and in original, undamaged packaging to the address specified on the reverse of your delivery.

We are unable to accept the return of earrings or hair products due to current Health and Hygiene regulations.

Incorrect, damaged or faulty items are fully exchangeable.  You should retain proof of posting and inform us of the cost of return at esales@gottohaveit.co.uk (if it is not already shown on the return packaging) and we will arrange refund to your card.  Gottohaveit does not accept responsibility for items lost in transit.  We will exchange the item upon receipt.  If exchange is not possible a full refund will be issued.

*in the event that the item is unsuitable the delivery and return costs are non-refundable.  In the event that the returned item invalidates an original offer, any subsequent refund will be adjusted accordingly.

None of the above conditions affect your statutory rights.